Privacy Policy

1. Introduction

FutureB Heliocars Private Limited ("we," "our," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy complies with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect various types of information to provide and improve our Services:

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, date of birth, and contact information (email, phone number, address)
• Government-issued identification documents (if required for our services)
• Payment information (if applicable)
• Employment and professional information (if applicable)
• Emergency contact information
• Photographs and profile images (if provided)

2.2 Usage Data

We automatically collect information about how you use our Services, including:

• Login times, session duration, and activity logs
• Features and pages accessed
• Interactions with our website and services
• Preferences and settings

2.3 Device Information

When you access our Services through mobile devices or computers, we may collect:

• Device type, model, and operating system
• Unique device identifiers
• IP address and location data
• Browser type and version
• Mobile network information

2.4 WhatsApp and Communication Data

When you communicate with us through WhatsApp or other messaging platforms, we may collect and store your phone number, messages, and communication history to provide customer support and respond to your inquiries.

3. How We Use Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services
• Account Management: To create and manage user accounts, process registrations, and authenticate users
• Communication: To send notifications, updates, alerts, and respond to your inquiries via email, WhatsApp, and other channels
• Customer Support: To provide customer support and respond to your questions and requests
• Compliance: To comply with legal obligations, regulatory requirements, and enforce our terms
• Safety and Security: To ensure the security of our Services and prevent fraud or abuse
• Analytics and Improvement: To analyze usage patterns, improve our Services, and develop new features
• Legal Requirements: To respond to legal requests, court orders, or government regulations
• Business Operations: To manage our business operations, including reporting, auditing, and record-keeping

4. WhatsApp Integration

We use WhatsApp Business API and similar messaging services to communicate with you, provide customer support, send notifications, and share information about our Services.

When you provide your phone number and use our Services, you consent to:

• Receiving messages, notifications, and communications via WhatsApp
• Our use of WhatsApp Business API or similar services for communication
• Automated messages and notifications as part of our service delivery
• Storage of your phone number and communication history for customer support purposes

Your WhatsApp communications with us are subject to WhatsApp's privacy policy and terms of service. We process your WhatsApp data in accordance with this Privacy Policy and applicable data protection laws.

You can opt-out of WhatsApp communications at any time by contacting us or following the opt-out instructions provided in our messages. Standard messaging rates may apply as per your mobile service provider.

5. Data Sharing

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Analytics and tracking services
• Communication and messaging services (including WhatsApp Business API providers)
• Customer support providers

5.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Restricted access to personal information on a need-to-know basis
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and fulfill our contractual obligations
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

The retention period may vary depending on the type of information and applicable legal requirements. Generally:

• Account information is retained while your account is active and for a reasonable period after closure
• Financial records are retained as required by tax and accounting laws (typically 7-10 years)
• Legal and compliance records are retained as required by applicable laws
• WhatsApp and communication data is retained for customer support and business purposes

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights

Under applicable Indian laws, you have certain rights regarding your personal information:

• Access: You have the right to access and obtain a copy of your personal information
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your information, subject to legal and contractual obligations
• Objection: You can object to certain processing activities, where applicable
• Withdrawal of Consent: You may withdraw consent for processing based on consent, where applicable
• Data Portability: You may request transfer of your information to another service provider, where technically feasible

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that we may need to retain certain information for legal, regulatory, or business purposes, even after you request deletion.

9. Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of our Services. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your identity
• Analyze usage patterns and improve our Services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

We may also use third-party analytics services that use cookies and similar technologies to analyze usage patterns and provide insights.

10. Third-Party Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We may integrate with third-party services such as payment processors, mapping services, communication platforms (including WhatsApp), and analytics providers. These integrations may involve sharing information with third parties in accordance with their privacy policies and our agreements with them.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information from our systems.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email notification to registered users
• Sending a WhatsApp message (if applicable)
• Displaying a prominent notice on our Services

The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using our Services.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.